FREQUENTLY ASKED QUESTIONS
It is expected that all distributors should have Alstyle® product by April 1, 2019.
The Alstyle® website is very similar to the distributor websites. If you do not have a username and password setup with them, it can be done on their websites.
Please consult with your distributor on pricing.
Distributors have varying policies on freight. Please consult with them. Alstyle® free freight will remain at $300 for shipping from Toronto, ON to Toronto, ON and Quebec, MTL. Contact email@example.com for details on shipping from Toronto, ON to other provinces and territories.
All returns must be processed according to the return policy of the distributor from which the product was purchased. Please consult with your distributor.
Our shipping policy remains the same - please visit our website under Shipping Policy for further details.
There will be no change to how full case backorders are serviced at Alstyle. However, piece backorders will no longer be serviced after April 1, 2019.
As of April 1, 2019, 21 styles will be sold by distributors. Please contact your distributor for specific styles and colours being sold.
Alstyle® makes every effort to ensure that our colours are consistent across every fabric we produce. Due to the nature of the various knit constructions and the various reflective properties of our range of fibers, there is a possibility that a shade may look slightly different when produced in a 50% cotton/50% polyester fabric blend as opposed to a 100% cotton garment. Flat knit constructions such a basic jersey knit also may present a slightly different shade of a colour than raised knits like fleece. It is always recommended to obtain a sample of the garment in question to properly assess the exact colour.
Yes, Alstyle® products, as all knit products shrink. Knit fabrics inherently shrink back to the knit density they emerged from the knitting machine with. Throughout the textile and sewing processes these fabrics are subject to tension which pulls open the knit density somewhat. Upon first several washing and drying the fabric will almost always shrink back to that exact density it was originally knit to. However, all Alstyle products are Preshrunk to minimize shrinkage.
Certain colours such as these require a combination of natural coloured fibers and pre-dyed fibers to achieve the heathered look, usually achieved by adding black dyed polyester fiber with the cotton fiber. In most cases the percentage of black fiber is easily identified.
Yes. You can download both the brand logo and the brand logo style guide here .
The Alstyle® Marketing department allows end-users to obtain and use a vast selection of Alstyle® images, such as logos, photography and product information; they can even give you access to an online repository of images to use at your convenience. Contact us at firstname.lastname@example.org with your request. Please be sure to provide the following information in your email:
- Name of Company
- Contact Number
- Type of product content you are interested in using
- No returns will be accepted without a Return Authorization Number (RAN).
- All claims for shortages or damages MUST be made within 5 working days of receipt of goods.
- Relabeled, printed, or embroidered goods are not returnable.
- Please email or call the same contact as listed above for further details.