Shipping Policy

Shipping

Online Orders placed before cut-off time will be shipped the same business day via UPS/FedEx/USPS.

  • Eden, IL 27288 4 :00pm ET
  • Orlando, FL 32837: 4 :00 pm ET
  • Chicago, IL 60618 4 :00 pm
  • Anaheim, CA 92805: 4 :00 pm

LTLs or truck orders received before cut-off time will be shipped same business day.

  • Eden, IL 27288 1 :00pm ET
  • Orlando, FL 32837: 1 :00 pm ET
  • Chicago, IL 60618 1:00 pm
  • Anaheim, CA 92805: 1:00 pm

All additions to any order already placed will be considered a “new order” and written as a new purchase order. Orders received after the cut-off time will be shipped the following business day.

All freight claims for missing or damaged merchandise shipped on a customer's account number must be filed directly with the carrier

Collection orders will be available for pickup by appointment. Please check our website for available times.


Drop Shipments

Contract printers and embroiderers are responsible for inspecting goods BEFORE decorating, as decorated goods are not returnable. All claims for shortages and damaged goods MUST be made within 5 working days of receipt of goods